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Premium Hair Care you deserve only the best
FQA
HOW LONG IS PROCESS TIME?
3-4 business days.
HOW LONG DOES SHIPPING TAKE?
This is determined by the shipping method that is used for the shipment. These shipments are generally delivered within 3-5 business days.
I DID NOT RECEIVE A SHIPPING OR ORDER CONFIRMATION.
Please contact us at bellaherrerahairproducts@gmail.com to confirm your order was placed.
CAN I ORDER BY PHONE?
You can only order from our website.
HOW DO I KNOW IF MY ORDER IS SUCCESSFUL?
You will get an email confirming your order with an order number. You will also receive another email when your order has been shipped with the tracking number.
HOW DO I CHANGE OR MODIFY MY ADDRESS?
Due to our fast fulfillment processing, we unfortunately may not be able to modify or cancel your order unless you contact us immediately after your purchase.
HOW CAN I GET IN TOUCH WITH YOUR CUSTOMER SERVICE TEAM?
For customer service inquiries you can email us at bellaherrerahairproducts@gmail.com
HOW CAN I TRACK MY ORDER?
Once your order has been shipped, we will email you the tracking and shipping information.
I AM HAVING PROBLEMS USING YOUR WEBSITE. WHAT DO I DO?
If you are trying to place an order with us and receive an error code please contact our customer’s service team immediately and we will be happy assist you.
I EMAILED YOUR CUSTOMER SERVICE. HOW LONG WILL IT BE BEFORE I GET AN ANSWER?
Please allow 24 to 48 hours for a response.
I THINK MY PRODUCT IS FAULTY. WHAT DO I DO?
We will be happy to help, please contact us by email at bellaherrerahairproducts@gmail.com .
I WOULD LIKE TO TRY YOUR PRODUCT BEFORE BUYING IT, DO YOU HAVE SAMPLES?
Unfortunately, we don’t have any samples.
WHAT IS YOUR RETURN POLICY?
We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly at bellaherrerahairproducts@gmail.com and we’ll take you through the process.
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